At Layla Trips, we want you to be fully satisfied with every purchase. This policy explains how returns and refunds are handled.
Eligibility for Returns
You may request a return if the item you receive is damaged, defective, or not as described. To be eligible, the product must be unused, in its original packaging, and requested within 7 days of delivery.
Non-Returnable Items
Certain items such as personal travel accessories or items marked as “final sale” cannot be returned for hygiene and safety reasons.
Process for Returns
To initiate a return, please contact us at [email protected] with your order number, reason for return, and photos if applicable. Our support team will provide you with return instructions.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Exchanges
If you prefer, we can arrange for an exchange of the same product (if available) or a product of similar value.
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us immediately so we can resolve the issue quickly.
Contact Us
For return or refund assistance, reach out to us at [email protected].